Working with Citizens Advice Chelmsford, we were informed about a home in need of urgent repairs. The property, over time, had developed several issues that were impacting its long-term safety. The timber windows and doors were damaged and no longer offered proper insulation, the flat roof was leaking due to structural weaknesses, and mould had begun to appear in one of the bedrooms. We understood that without timely intervention, these issues could worsen, posing serious risks to the resident's health and wellbeing.
These improvements have made a meaningful difference in the life of the resident. The home is now warmer, drier, more secure, and a place they can take pride in once again. Our work not only corrected physical issues with the property but also helped renew a sense of comfort and peace of mind—something we hold just as valuable as any structural fix.